Organizations, roles and members · Guides docs

Hobby or organization#

When you first sign in you choose an account type. Hobby is just you: any email address works, and it runs on the Free or Builder plan (Builder includes custom domains). An organization is for a company: it needs a work email (personal mailbox providers such as Gmail or Outlook.com can't create one), can invite teammates with roles, and runs on Team or Enterprise. A Hobby account can be converted to an organization later from Settings by an owner with a work email. Organizations can't go back to Hobby.

Roles#

Each person has one role per organization. Owner: everything, including billing, security, adding Owners and deleting the organization. Admin: mail, keys, webhooks, domains, pods, members (except Owners) and organization settings; can view billing. User: works in the pods they're assigned to (inboxes, sending, drafts, labels, sender rules, pod and inbox keys, pod webhooks). Billing: plan, invoices, licenses and usage numbers only, with no access to mail, API keys, MCP or the CLI.

Note

An organization always has at least one Owner. The last Owner can't leave or be demoted; make someone else an Owner first.

Pod access for Users#

Users see only the pods they're assigned to, and inboxes outside any pod stay hidden from them. Owners and Admins assign pods when inviting or from Members. To let every User see every pod, turn on "Users can see all pods" in Settings.

Inviting members#

Owners and Admins invite people from Members with an email address and a role (Admins can't invite Owners). The invitee gets an email link, signs in with that address, and joins. Invitations expire after 7 days and can be revoked while pending. Every membership, role, and license change is recorded in the audit log and emailed to the Owners.

User licenses#

Owners, Admins, and Users each use a license; Billing users are free (up to 3 per organization). Team includes 3 licenses, and each extra license is $15 per user per month ($144 per year), prorated. A pending invitation holds its license. When every license is in use, Owners and Billing users can add one while inviting. Removing a member frees the license, which stays paid until you reduce the count in Billing. Enterprise licenses follow your contract. A Hobby account has exactly one user.

Switching organizations#

You can belong to several organizations, for example your own Hobby account and your company. Switch between them from the account menu; the dashboard, keys, and billing always show the organization you're in.

Deleting an organization#

An Owner can delete an organization from Settings by typing its name. Its API keys stop working immediately, and everything is deleted after a 7-day grace period, during which an Owner can cancel.