Terms of Service

01Agreement

These Terms of Service ("Terms") form an agreement between you and Nolatech Ltd ("BotInbox", "we", "us") covering your use of the BotInbox website, dashboard, APIs, SDKs, CLI, MCP servers and related services (the "Service"). By creating an account, using an API key or otherwise using the Service, you agree to these Terms, our Acceptable Use Policy and our Privacy Policy.

If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms for it, and "you" means that organization. You must be at least 18 years old to use the Service.

02The Service

BotInbox provides email inboxes for software agents and applications: creating addresses, sending and receiving email, storing messages and threads, delivering events by webhook and streaming, and related tooling. We may change, add or remove features over time. We will not remove a core capability of a paid plan during a billing period without notice.

The Service is currently offered as an early-access product. Access may be limited to invited accounts, and some features may be labeled as beta or "coming soon".

03Accounts and API keys

• You must provide accurate account information and keep it up to date.
• You are responsible for everything done with your account and API keys, including actions taken by agents you deploy. Keep keys secret, scope them as narrowly as practical, and revoke any key you believe is compromised.
• Tell us promptly at hello@botinbox.dev if you suspect unauthorized use of your account.
• One person or organization may not create multiple free accounts to avoid plan limits.

04Your responsibilities for email you send

You are the sender of email sent through your inboxes. You are responsible for:

• having a lawful basis to contact every recipient, and complying with laws that apply to your messages, such as anti-spam, privacy, consumer-protection and telecommunications laws;
• the content of messages, attachments and links your agents send;
• configuring reasonable controls for autonomous agents, such as human review for sensitive messages, sensible recipient limits and monitoring;
• honoring opt-out and unsubscribe requests you receive;
• owning, or being authorized to use, any custom domain you connect, and keeping its DNS records accurate.

The Service must be used in line with the Acceptable Use Policy. Bulk marketing email, unsolicited email and cold outreach at scale are not permitted.

05Limits, deliverability and protective measures

Each plan has limits on inboxes, sends, custom domains, storage and API usage, described on the pricing page. New accounts may have lower limits while they build a sending history.

To protect recipients, our email providers and other customers, we operate automated protections. These include sending limits, recipient caps, a suppression list for addresses that hard-bounce or complain, and automatic pausing of outbound sending when an account's bounce or complaint rates exceed safe thresholds. We may block, delay or refuse individual messages that present abuse, security or deliverability risk. We do not guarantee that any message will be delivered or reach an inbox rather than a spam folder.

06Plans, fees and payment

• The Free plan is provided at no charge, with limits, and includes a short "Sent with BotInbox" footer on outbound email.
• Paid plans are billed in advance, monthly or yearly, through our payment processor (Stripe). Usage above a paid plan's included amount (overage) is billed in arrears at the published rate.
• Prices exclude taxes unless stated. You are responsible for applicable taxes, except taxes on our income.
• Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.
• If a payment fails, we may keep your plan active for a short grace period and then move the account to Free plan limits. Your data is not deleted because of a downgrade.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.

07Your data

You keep all rights to the content you and your agents send, receive and store with the Service ("Customer Data"). You grant us a limited license to host, process, transmit and display Customer Data only as needed to provide, secure and support the Service and as described in the Privacy Policy.

We do not sell Customer Data and do not use message content to train AI models. BotInbox staff access message content only when needed to provide support you request, to investigate abuse or security issues, or to comply with law. Such access is logged.

You are responsible for having the rights and notices needed for us to process personal data contained in Customer Data on your behalf.

08Suspension and termination

We may restrict, pause or suspend your account, or specific capabilities such as outbound sending, if we reasonably believe it is necessary to prevent abuse, protect the Service, recipients or third parties, comply with law or a provider requirement, or because of a material breach of these Terms or unpaid fees. Where practical and safe, we will tell you the reason and how to resolve it. Inbound email may continue to be stored while outbound sending is suspended.

You may stop using the Service and ask us to close your account at any time. We may terminate these Terms with 30 days' notice, or immediately for serious or repeated violations. After closure, we delete or anonymize Customer Data within a reasonable period as described in the Privacy Policy, unless we must keep it by law.

09Third-party services

The Service relies on infrastructure and service providers (listed in the Privacy Policy) and can connect to tools you choose, such as AI agents, MCP clients or your own SMTP server. We are not responsible for third-party products you connect, and your use of them is governed by their own terms.

10Intellectual property and feedback

We own the Service, including its software, design and documentation. These Terms do not grant you rights to our trademarks. You may not copy, resell or reverse engineer the Service except as allowed by law. If you send us feedback or suggestions, we may use them without obligation to you.

11Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that email will be delivered.

12Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from these Terms or the Service.

Our total liability for any claim relating to the Service is limited to the greater of the amounts you paid us for the Service in the 12 months before the claim or US$100. These limits do not apply where liability cannot be limited by law.

13Indemnity

You will defend and indemnify us against third-party claims arising from email you or your agents send through the Service, Customer Data, or your violation of these Terms, the Acceptable Use Policy or applicable law.

14Changes to these Terms

We may update these Terms. We will post the new version here with a new "last updated" date and, for material changes, notify account owners by email or in the dashboard at least 14 days before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms.

15General

These Terms are governed by the laws of the Republic of Cyprus, excluding conflict-of-law rules. If any provision is unenforceable, the rest remains in effect. These Terms, together with the policies they reference, are the entire agreement between us about the Service.

16Contact

Questions about these Terms: hello@botinbox.dev. Postal address: Nolatech Ltd, 7 Florinis Street, 1065 Nicosia, Cyprus.